For Once in a lifetime memories
If a stretched print is faulty in any way you can return it to OncePrint within 14 days. Please contact our Customer Services Department on upon receipt of the product quoting your name or order number. A Customer Services representative will then talk you through the returns procedure.
Please do not send your product back without contacting a member of our team first.
We are determined that you should be a happy customer and we put in huge efforts to produce the best pieces we can, but in the unlikely event that an error is overlooked please be assured we will do our best to correct this. . If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:
Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.Returns
To return faulty goods you need to firstly contact a member of our Customer Services on . Please send written notice and return the product to OncePrint (please see the Contact Us page for the address)
We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs.
It is only when we receive the item in its original state, that OncePrint will redo or refund monies for a faulty item. Please note if the product is not in an unused condition then we will not be able to offer you a refund or redo save for faulty workmanship which we may repair.
Where there is minor fault we may suggest an alternative remedy.
Please do not send your product back without contacting a member of our team first.
We are determined that you should be a happy customer and we put in huge efforts to produce the best pieces we can, but in the unlikely event that an error is overlooked please be assured we will do our best to correct this. . If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:
Non-
We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs.
It is only when we receive the item in its original state, that OncePrint will redo or refund monies for a faulty item. Please note if the product is not in an unused condition then we will not be able to offer you a refund or redo save for faulty workmanship which we may repair.
Where there is minor fault we may suggest an alternative remedy.
Return of Faulty Goods
